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Leadership Team Biographies

Barbara Brandlin Hines
President & Chief Executive Officer

A fifth generation Californian and a native Angelino, Barbara Brandlin Hines was raised in the Wilshire District of Los Angeles. She holds a bachelor’s degree in Business Management from San Diego State University and a master’s degree in business administration, with an emphasis in accounting and finance, from the University of Southern California. Prior to joining QueensCare Health Centers, Ms. Hines was responsible for financing middle market companies as a Vice President at Wells Fargo Bank, N.A.

In 1993, after retiring from banking to raise her two children, Ms. Hines was recruited to join the board of St. Joseph’s Health Support Alliance, an affiliate of QueensCare and QueensCare Health Centers. She joined the staff of QueensCare in 1997 to establish the grant making program known as the Charitable Division. Over the years, her responsibilities increased to include management of several administrative areas as Executive Vice President and she was then appointed President and CEO effective July 1, 2009. Ms. Hines also serves on several boards and committees of QueensCare and QueensCare Health Centers.

Gary C. Grubbs
Chief Financial Officer

Originally from North Carolina, Gary C. Grubbs moved to the Los Angeles area in 1977. He holds a bachelor’s degree, with honors, in Accounting from University of North Carolina – Charlotte. Prior to joining QueensCare Health Centers, Mr. Grubbs was responsible for all operational aspects and providing professional senior management expertise as Director of Operations for the Sisters of St. Joseph of Carondelet.

Mr. Grubbs brings to QFC more than three decades of financial management experience including more than 20 years in real estate finance. After taking an early retirement in 1999, his career goals shifted and he began searching for organizations with humanitarian goals and objectives. He started his nonprofit career in 2000 as COO and CFO at the John Wayne Cancer Institute after spending 25 years in the for profit sector, principally with Oakwood Worldwide. Mr. Grubbs joined QueensCare Health Centers in 2012.

Tom Gladflter, MD
Chief Medical Officer

A Board Certified Family Practice physician and a member of the American Academy of Family Physicians, Dr. Gladfelter is originally from Taiwan. A graduate with a Doctor of Medicine from the Kaohsiung Medical College in Taiwan, Dr. Gladfelter also holds a master’s degree in Public Health and a master’s degree in Business Administration from the University of Illinois at Chicago. Prior to joining QueensCare Health Centers, Dr. Gladfelter was Medical Director and Chair of the Continuing Quality Improvement Committee at Lake County Health Department and Community Health Center (Lake County HD) near Chicago.

Over his career, Dr. Gladfelter has served as Assistant Professor in the College of Medicine of both the University of Illinois and the University of South Florida. Additionally, he was Professor of Family Medicine at Kaohsiung Medical College, Kaohsiung, Taiwan. Dr. Gladfelter also served as Medical Director of the Department of Public Health for the City of Chicago and has acted as project director and principal investigator for various studies, grants and collaboratives.

Dr. Gladfelter joined QueensCare Health Centers in 2012 when he and his wife moved from the Midwest to California to be close to his beloved granddaughter who resides in Pasadena with her parents.

Alex Armstrong
Chief Operating Officer

Mr. Armstrong is responsible for the overall operations, community outreach, compliance and risk management for the QueensCare Health Centers’ network of community clinics. Prior to joining QueensCare Health Centers, Mr. Armstrong served as Vice President of E-Commerce Operations at Mission Federal Credit Union, as well as Vice President of several other financial institutions. He has over 25 years of experience in operations, marketing, strategic planning, risk management and compliance primarily in the financial services industry. He holds a bachelor’s degree in Business Administration from Loyola Marymount University and a master’s degree in Business Administration from the University of Southern California.

Liz Hoang
Vice President of Human Resources

A longtime resident of Los Angeles, California, Liz Hoang moved to LA at the young age of nine. Some of her interests include behavioral science, art, employee relations and compliance issues. She holds a bachelor’s degree in Business Administration with a concentration in Human Resources Administration from California State University Dominguez Hills. Prior to joining QueensCare Health Centers, Ms. Hoang was responsible for managing and consulting all levels of management as Human Resources Consultant at Cedars-Sinai Medical Center.

She has served in various directorial and managerial positions in human resources for the past 20 years including over 15 years in health care. Before her current tenure with QueensCare Health Centers, Ms. Hoang worked as Human Resources Coordinator of Compensation and Benefits for Queen of Angels – Hollywood Presbyterian Medical Center and assisted with the establishment of the QueensCare and QueensCare Health Centers Human Resources Department during the acquisition period. Ms. Hoang rejoined the QueensCare family in early 2006.