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QueensCare: Bringing Healthcare to the Community
What is QueensCare?
How the QueensCare Healthcare Safety Net Works
Who Does QueensCare Serve?

QueensCare: Bringing Healthcare to the Community

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What is QueensCare?

QueensCare is a 501(c)(3) public charity that operates its own healthcare programs, providing services directly to Los Angeles residents. We also make grants through our Charitable Division to supplement the healthcare services we provide directly. QueensCare partners with academic, faith-based and other local organizations to bring care to communities where it is needed most. Care for the whole person. QueensCare’s partnership with QueensCare Health Centers, a separate nonprofit organization, is a significant part of QueensCare’s seamless system of care.

QueensCare has four divisions:

    QueensCare Direct Care Division
    QueensCare Health & Faith Partnership (QHFP)
    QueensCare Pastoral Care Division
    QueensCare Charitable Division

How the QueensCare Healthcare Safety Net Works

Seamless Connections to Healthcare

Outreach: Since 1992 QueensCare Health and Faith Partnership has been developing healthcare outreach programs with various faith communities (churches, schools and social service agencies). These partnerships with trusted faith-based institutions give the underserved a point of access to healthcare that is both safe and personal. QHFP Parish Nurses are available weekly on a walk-in basis and provide free immunizations and screenings, as well as health education and counseling at each partner site. When a parish nurse identifies someone who needs further medical help, they are referred to QueensCare Health Centers, one of the Affiliated Health Centers supported by QueensCare, or other healthcare resources in the community.

Health Center Care: QueensCare partners with QueensCare Health Centers to provide primary care to LA County residents, regardless of their ability to pay, at six locations throughout Los Angeles. QueensCare Health Centers is an independent 501(c)(3) non-profit corporation. QueensCare provides partial funding for the centers, and offers referrals to specialists and hospitals for those health center patients who qualify. (See: “Specialist Care” and “Hospitalization”) Health center physicians are, for the most part, Board Certified, and are bilingual or multi-lingual in the language appropriate to the community they serve. Dental and vision care are also provided in most health centers. In fact, QueensCare Health Centers is among the very few places available for low-cost dental and vision care. The centers also have dispensaries on site. In the last year, QHC fully implemented an Electronic Health Records system. By launching Electronic Health Records (EHR), we have changed the face of medicine in our centers. Doctors now have a complete medical record with laboratory results, prescribed medications and general health history available at their fingertips.

Specialist Care: Patients who need a specialist’s care, and who qualify under QueensCare’s eligibility rules, are referred to the QueensCare Health Centers’ Chief Medical Officer, who may authorize a visit to one of many specialists contracted with QueensCare. At times, funding limitations for specialty care can restrict the ability of QueensCare to provide this care, so priority is generally given to the residents of QueensCare’s Primary Service Area. (see: “Who Does QueensCare Serve” for a description of the geographic service areas.)

Hospitalization: QueensCare pays for the hospitalization of patients whose household income, medical insurance status, and residency qualifies them for the QueensCare program. It contracts with several non-profit hospitals for this purpose. Patients can be qualified for care by the contracting hospital or can be admitted to the hospital through the QueensCare Health Centers’ Chief Medical Officer.

Eligibility: QueensCare’s Articles of Incorporation require that most of its funds be spent on people who live in QueensCare’s Primary Service; are uninsured and don’t qualify for any governmental healthcare programs; and are low income - that is earn less than 200% of the Federal Poverty Level. QueensCare has limited funding for primary care, specialty care and hospitalization of people who live outside of the Primary Service Area.

Pastoral Care: QueensCare’s Pastoral Care Division recognizes the impact of spirituality in healing and provides this counseling to patients in the hospital and the centers. Ministers of many faith traditions work directly with doctors and nurses to provide an essential element in whole-person interdisciplinary care. In addition to the pastoral care provided in the hospital, the Director of Chaplaincy also serves on the hospital’s ethics committee and provides assistance to patients wishing to complete advanced directives for medical care.

Charitable Grants: QueensCare grants funds each year to other non-profit healthcare agencies, which are serving the low-income uninsured residents of LA County. These grants are targeted to meet the purposes of each of QueensCare’s thirteen healthcare-related funds established in its governing charter.

Collaborative Efforts: QueensCare actively seeks collaborative opportunities to develop healthcare programs that address critical needs of the underserved of our community. Collaborations with schools, universities, agencies, foundations and government (local, state and federal) have resulted in many innovative programs.

Who Does QueensCare Serve?

QueensCare Service Areas

Those living in LA County who:

  • Have no health insurance;
  • Do not qualify for any governmental health program; and
  • Earn a household income of less than 200% of the Federal Poverty Level (FPL).

In addition, QueensCare is restricted to specific geographic areas for funding:

  • The majority of funds must be spent in the Primary Service Area: the 10 zip codes in the Hollywood/Wilshire area of Los Angeles. 90004, 90005, 90006, 90020, 90026, 90027, 90028, 90029, 90038, 90057.
  • The Secondary Service Area, a ten-mile radius from Sunset and Vermont Avenues, also receives a significant portion of the funding available.
  • Finally, the Remainder Service Area includes the entire area outside the primary and secondary areas, but within LA County.